FAQ
Order Packing Request Requirements - Updated Aug 15th, 2024
Please be aware that even if you meet all requirements below, we cannot guarantee that your order will be packed.
- Leave 5-Star Reviews: We appreciate positive feedback! If you've left reviews before, aim for 5 stars. Anything below this affects our small business. If you encounter issues, please reach out to us before leaving a lower review on Etsy. We check your review history before considering your order for inclusion in our videos. If you don’t leave reviews this doesn’t apply.
- Minimum Order Amount: Orders eligible for packing on YouTube must meet a minimum value of $35. This helps us manage limitations and ensures efficient packing.
- Leave a Note: If you want your order to be packed on YouTube, include a note with your order. We may not always accommodate requests made after your order is placed due to workload.
- Feature Rotation: If your order was recently featured, we may not pack it again immediately to give others a chance to be featured.
- Shipping Delay Notice: Please expect a potential delay in shipping if you've requested packing. Processing time could take up to 10 days from when you place your order.
Q: Is shipping insurance included with my order?
A: if you live within the USA, all orders now include $100 of free shipping insurance. If you’d like to add more than that or are international please purchase our shipping insurance listings.
Q: When will my order ship?
A: We ship Mondays, Wednesdays and Fridays. Please allow 5-7 Business Days for us to process and ship your order. Business days mean Saturdays and Sundays don't count! If you've asked for your order to be packed on youtube please allow 10 Business Days for you order to ship.
Q: I made more than one order, can you ship my items together?
A: Yes, if you’ve made a separate order as long as we haven’t already shipped your order we will ship them together.
Q: I want to purchase another item, but I don’t want to pay the extra shipping
A: you can use code “addon” at checkout on etsy or our website and it will remove the shipping charge for separate orders, please only use this if you currently have an open order.
Q: Do I get a crystal scoop with every order?
A: Orders over $35 will receive a free scoop.
Q: Can I make a request for my crystal scoop?
A: Due to demand, we can no longer accommodate crystal scoop requests.
Q: How do intuitively chosen listings work, can I request a specific piece?
A: Intuitively chosen pieces are picked at random and we can not accommodate specific requests. This is how we keep the prices lower as individually listed pieces take more time and work.
Q: Do you offer discounts? Or can I offer to pay a lower price?
A: No, we do not take offers at this time. And we do not offer discounts for special occasions.
Q: Do you ever have a sale?
A: Yes! Select items will go on sale at the end of the month for the last 7 days of the month if we choose to have a sale! (etsy only)
Q: I think I bought a fake crystal, can I pay you to help me?
A: We no longer offer that service
Q: I saw a piece on YouTube/instagram but I don’t see it listed anywhere?
A: It’s likely already sold out, but you can use the search feature to check faster if its still available!
Q: Can you pack my order on YouTube?
A: PLEASE, leave a note with your order when you place it. If you request it AFTER your order is place we can NOT GUARANTEE it will be packed due to workload.
Q: When will I see my order packed on YouTube?
A: We release a new order packing video weekly on our YouTube channel! Usually order packing videos are 2 weeks - 1 month behind when your order was placed/received. It takes us a few weeks to film, edit and publish order packing videos.
Q: When do you launch new crystals?
A: We launch new crystals weekly, please follow us on instagram @coldbrewcrystals_official to stay up to date on our latest crystal launches!
Q: Do you offer payment plans?
A: Etsy offers Klarna to customers who would like to pay in installments. Our website also offers 3rd party payment plans.
Q: Do you hold or reserve crystals?
A: yes, please purchase the crystal reserve listing. That is the only way we will hold crystals.
Q: Do you provide sizes for your bracelets?
A: Yes! Please check the photos for wrist size and bead size!
Q: What size are your rings?
A: Our rings are adjustable and can fit up to a size 11