- An open box allows you to place multiple orders and have them held to ship together to save on shipping.

- All orders automatically ship within 6–8 business days unless you specifically request to keep your box open. Even if you have multiple order we will automatically ship them together. 

- You do not need to leave an “open box” note if you plan to place another order within the standard 6–8 business day shipping window.

- Only leave an open box note if you plan to continue shopping for 2+ weeks (up to 3 months).

- If no request is made, your order will ship within our standard 6–8 business day timeframe.

Just leave a note at checkout:
“Start open box”

(You only need to leave this note ONCE — not every order.)

Open boxes may remain open for up to 30 days while you continue shopping.

Your box will be closed and shipped when any of the following occur:

• 30 days have passed and the $50 free shipping minimum has not been reached (a shipping invoice will be sent)

• Your open box reaches $500 in total merchandise value (insurance and signature confirmation will be required)

• You request shipment via the order notes or by email

Whichever comes first.

Use code "addon" at checkout to remove shipping on orders under $50 while your box is open.

When you're ready for us to ship:

• Leave a note at checkout: “Ship my box”
  OR email: info@coldbrewcrystals.com

We cannot refund shipping after checkout.
But you can use the code on your next add-on order.

Orders over $50 may be packed on YouTube upon request.

• A note must be left at checkout requesting YouTube packing.
• Requests sent by email, DM, or after an order is placed cannot be accommodated.
• YouTube packing may extend processing times to 10+ business days.
• Not all requests can be guaranteed.
• Recently featured items may be skipped to keep content varied.

• Shipping is paid once at the start of your open box and covers your final shipment.

• Your box will automatically ship when it reaches:

– $400 in items OR

– 5 pounds in weight

– OR 30 days of inactivity

International customers are responsible for understanding their local delivery regulations, import requirements, and consumer protections prior to placing an order. Cold Brew Crystals is not responsible for carrier delays, customs processing issues, or delivery errors once an order has been shipped.

We do not accept returns or refunds.

We are not responsible for packages that are lost, stolen, delayed, or damaged — please purchase upgrades if needed.

Insurance & signature upgrades:
https://coldbrewcrystals.com/collections/shipping-add-ons

International buyers are responsible for customs fees.
No replacements or refunds for international shipments.

We understand mistakes happen. Please review your cart carefully before placing your order to ensure all items are correct.

Each customer is eligible for one courtesy cancellation. Additional cancellation requests may be declined, as cancellations create inventory and order management issues behind the scenes.

Thank you for understanding and helping us keep orders processing smoothly.

Once an order has been shipped and marked as delivered by the carrier, Cold Brew Crystals is not responsible for lost, delayed, misdelivered, or stolen packages.

Shipping timelines provided are estimates and are not guaranteed. Delays caused by the carrier, customs processing, or international transit are outside of our control.

For U.S. orders, up to $100 of carrier insurance may be included. For high-value or international orders, additional shipping insurance is strongly recommended and may be added at checkout.

By completing a purchase, the customer acknowledges and agrees that shipping responsibility transfers to the carrier once the order has been dispatched.

Once shipped, package responsibility transfers to the carrier.
Please contact USPS/UPS for lost/delayed/damaged claims.

U.S. orders include $100 free insurance

For extra protection:
👉 Shipping upgrades / signature / extra insurance here:
https://coldbrewcrystals.com/collections/shipping-add-ons

We strongly recommend upgrades for high-value purchases.

Qualifying full-price crystal orders over $50 may receive one complimentary crystal scoop. Orders containing sale items, coupon codes, or discounts do not qualify. Combined shipments are considered one order and receive one scoop. Scoops are not guaranteed.

WHILE SUPPLIES LAST

Want to hold a crystal already listed on the site?

How to Reserve

1. Purchase a reserve here:
   https://coldbrewcrystals.com/products/reserve-a-crystal-put-a-special-crystal-25348?_pos=1&_psq=reserve&_ss=e&_v=1.0
2. Email info@coldbrewcrystals.com with:NameOrder #Link/screenshot of the crystal you want
3. We’ll mark it reserved for you 💗

✅ Reserve covers one crystal
❌ Non-refundable
⏳ Must pay in full by agreed date

All releases are first come, first serve. The first customer to successfully complete checkout and payment secures the item.

Many pieces — especially one-of-a-kind and Tucson items — sell out in under five minutes. If you love something, please complete checkout immediately to guarantee it is yours.

Adding an item to your cart does not reserve or hold it.

We do not have the ability to see, access, edit, or hold items in customer carts. We only receive and process orders once payment has been successfully completed. If checkout is not completed, we have zero visibility or control over the transaction.

We reserve the right to refuse service for policy violations, fraud, or disrespectful behavior.
We enforce this fairly and without discrimination.

• Intuitive listings = random selection
• Please do not purchase intuitive listings if you are picky
• No requests for specific pieces in intuitive listings, you can leave a note with a request, but depending on inventory we may not be able to accommodate 
• we no offer crystal verification services
• If you saw it on YouTube/IG & can’t find it — it’s likely sold

You must be18+to order or communicate directly with us.
If under 18, a parent/guardian must order for you.