FAQ
Order Packing Request Requirements
Updated: Dec 18th, 2024
We strive to accommodate packing requests for our YouTube videos, but please note that meeting the following criteria does not guarantee your order will be featured:
- Minimum Order Amount: Only orders of $35 or more are eligible for YouTube packing. This helps us manage requests and ensures efficiency.
- Leave a Note: To request YouTube packing, include a note with your order. Requests made after placing an order may not be accommodated due to workload.
- Feature Rotation: To give others a chance, we may not feature your order if it was packed recently.
- Shipping Delay: Orders with YouTube packing requests may take up to 10 days to process and ship.
Frequently Asked Questions (FAQ)
Q: Is shipping insurance included with my order?
A: U.S. orders include $100 of free shipping insurance. For additional coverage or international orders, please purchase a shipping insurance listing.
Q: When will my order ship?
A: Orders ship on Mondays, Wednesdays, and Fridays. Please allow 5-7 business days for processing. For YouTube packing requests, processing may take up to 10 business days. (Business days exclude weekends.)
Q: Can multiple orders be combined for shipping?
A: Yes, we’ll combine multiple orders as long as none have shipped yet and you use the same email address to purchase those orders.
Q: I want to add to my order without paying extra shipping.
A: Use the code "addon" at checkout to remove additional shipping charges for separate orders. Please only use this code if you already have an open order.
Q: Why don't you offer shipping to the UK or EU anymore?
A: Due to policy and compliance changes, we no longer ship to the EU or UK.
Q: What if I have an issue with my order after it ships due to the post office or UPS?
A: We recommend you physically go to your local post office or UPS with any issues.
Q: Do I get a crystal scoop with my order?
A: Orders over $35 receive a free crystal scoop.
Q: Can I request specific items in my crystal scoop?
A: Unfortunately, due to high demand, we cannot accommodate specific scoop requests.
Q: How do intuitively chosen listings work? Can I request a specific piece?
A: Intuitively chosen pieces are picked randomly, and specific requests cannot be accommodated. This keeps our prices lower compared to individually listed items.
Q: Do you offer discounts or accept offers?
A: We do not accept offers or provide discounts for special occasions at this time.
Q: Do you have sales?
A: We do have a "sale" section that we update monthly!
Q: Can you verify if my crystal is real?
A: We no longer offer crystal verification services.
Q: I saw an item on YouTube/Instagram, but it’s not listed.
A: It’s likely sold out. Use the search feature to check availability.
Q: When will my YouTube packing video be posted?
A: We release new packing videos weekly. Orders featured are typically 1-2 weeks after you receive your order due to filming and editing time.
Q: When do you launch new crystals?
A: New crystals are launched weekly. Follow us on Instagram @coldbrewcrystals_official for updates.
Q: Do you offer payment plans?
A: Our website offers payment installments, and PayPal also offers payment installments.
Q: Do you hold or reserve crystals?
A: Yes, use the crystal reserve listing to hold items. Please email us at info@coldbrewcrystals.com to let us know which crystal you are putting on reserve. We cannot hold crystals from a gem show launch.
Q: Do you provide bracelet sizes?
A: Yes, refer to the product photos for wrist and bead sizes.
Q: What size are your rings?
A: Our rings are adjustable and fit up to size 11.
Returns & Refunds Policy
Q: Do you accept returns or refunds?
A: No, we do not accept returns or issue refunds for any orders.
Q: What if my package is broken, damaged, lost, or stolen?
A: We are not responsible for broken, damaged, lost, or stolen items. However, we offer several options to provide added protection:
- Shipping Insurance Add-ons: Available for purchase to cover your order.
- Signature Upon Delivery: Automatically added for orders over $500.
- Free UPS Upgrade: Provided for orders over $400. Alternatively, you can purchase a UPS shipping upgrade for added security.
Q: Are custom fees included in international orders?
A: Custom fees are not included, and we are not responsible for paying or reimbursing them. These fees are the buyer's responsibility.
Q: Do you offer refunds or replacements for international orders?
A: No, we do not accept returns or provide reimbursements or replacements for international orders.