FAQ

📦 Open Box + Add-On Orders

What is an open box?

An open box lets you place multiple orders and have them held + shipped together to save on shipping.

How long can an open box stay open?

Your box will automatically ship when either:

  • ⏳ 60 days is reached, OR

  • 💵 You reach $500 total in items

Whichever comes first.

How do I start an open box?

Just leave a note at checkout:
“Start open box”

(You only need to leave this note ONCE — not every order.)

How do I keep adding to my open box?

Simply check out normally.
No note required unless you're using a different name/email.

How do I close my box + ship?

When you're ready for us to ship:

Can I add orders under $50 without paying shipping?

Yes! Use code addon at checkout to remove shipping on orders under $50 while your box is open.

✅ Code must go in the coupon box
❌ Notes saying “add-on” will not remove shipping

Does this apply to international?

Yes — open box is available worldwide 🌎
Note: All international shipments include $500 insurance + signature required when your box ships.

What if I forget the add-on code?

We cannot refund shipping after checkout.
But you can use the code on your next add-on order.

💎 Crystal Reserves (For Items Already Listed)

Want to hold a crystal already listed on the site?

How to Reserve

  1. Purchase a reserve here:
    https://coldbrewcrystals.com/products/reserve-a-crystal-put-a-special-crystal-25348?_pos=1&_psq=reserve&_ss=e&_v=1.0

  2. Email info@coldbrewcrystals.com with:

    • Name

    • Order #

    • Link/screenshot of the crystal you want

  3. We’ll mark it reserved for you 💗

✅ Reserve covers one crystal
❌ Non-refundable
⏳ Must pay in full by agreed date

🌟 Pre-Claims (For Items in Videos / Gem Shows)

Regular Pre-Claims (YouTube/IG items)

✅ Allowed
💰 Free
📩 Email us the item to claim

Gem Show Pre-Claims

💰 $20 fee
(one fee covers unlimited pre-claims)

⏰ Must be paid 3+ hours before launch
📩 Email us your list after paying

Non-refundable.

🎁 Free Crystal Scoop Policy

Orders $50+ (after discounts) get a free scoop 🎉

  • One scoop per combined shipment

  • Scoop is a bonus — may vary

  • If coupon/sale used → scoop does not apply

🎥 YouTube Order Packing Requests

We love packing your orders on YouTube — but please note:

✅ Orders $50+ qualify
✍️ Leave a note at checkout to request
⏳ May extend processing time to 10+ business days
🔄 Rotation — recent features may be skipped

🚚 Shipping & Processing

Processing Time

We work as fast as we can! Please allow normal processing time per shop banner updates.

Shipping Insurance & Upgrades

U.S. orders include $100 free insurance

For extra protection:
👉 Shipping upgrades / signature / extra insurance here:
https://coldbrewcrystals.com/collections/shipping-add-ons

We strongly recommend upgrades for high-value purchases.

Delivery Issues

Once shipped, package responsibility transfers to the carrier.
Please contact USPS/UPS for lost/delayed/damaged claims.

Shipping Responsibility & Insurance

Once an order has been shipped and marked as delivered by the carrier, Cold Brew Crystals is not responsible for lost, delayed, misdelivered, or stolen packages.

Shipping timelines provided are estimates and are not guaranteed. Delays caused by the carrier, customs processing, or international transit are outside of our control.

For U.S. orders, up to $100 of carrier insurance may be included. For high-value or international orders, additional shipping insurance is strongly recommended and may be added at checkout.

By completing a purchase, the customer acknowledges and agrees that shipping responsibility transfers to the carrier once the order has been dispatched.

International Orders

International customers are responsible for understanding their local delivery regulations, import requirements, and consumer protections prior to placing an order. Cold Brew Crystals is not responsible for carrier delays, customs processing issues, or delivery errors once an order has been shipped.

 

💎 Crystal Listings & Requests

  • Intuitive listings = random selection

  • Please do not purchase intuitive listings if you are picky

  • No requests for specific pieces in intuitive listings, you can leave a note with a request, but depending on inventory we may not be able to accommodate 

  • we no offer crystal verification services

  • If you saw it on YouTube/IG & can’t find it — it’s likely sold

💍 Jewelry Sizing

Rings

Most adjustable rings fit up to approx. size 11

Bracelets

Sizing & bead measurements listed in each product description

🛍 Orders, Payments & Holds

  • Payment plans available through Shopify & PayPal only

  • We do not personally run payment plans

  • We cannot hold crystals from gem shows unless announced

🔁 Cancellations

Up to 3 order cancellations per calendar year allowed.
More than 3 → future order restrictions.

❌ Returns, Refunds & Replacements

We do not accept returns or refunds.

We are not responsible for packages that are lost, stolen, delayed, or damaged — please purchase upgrades if needed.

Insurance & signature upgrades:
https://coldbrewcrystals.com/collections/shipping-add-ons

International buyers are responsible for customs fees.
No replacements or refunds for international shipments.

🧒 Age Policy

You must be 18+ to order or communicate directly with us.
If under 18, a parent/guardian must order for you.

🕊 Right to Refuse Service

We reserve the right to refuse service for policy violations, fraud, or disrespectful behavior.
We enforce this fairly and without discrimination.