FAQ

📦 Open Box + Add-On Orders

What is an open box?

An open box lets you place multiple orders and have them held + shipped together to save on shipping.

How long can an open box stay open?

Your box will automatically ship when either:

  • ⏳ 60 days is reached, OR

  • 💵 You reach $500 total in items

Whichever comes first.

How do I start an open box?

Just leave a note at checkout:
“Start open box”

(You only need to leave this note ONCE — not every order.)

How do I keep adding to my open box?

Simply check out normally.
No note required unless you're using a different name/email.

How do I close my box + ship?

When you're ready for us to ship:

Can I add orders under $50 without paying shipping?

Yes! Use code addon at checkout to remove shipping on orders under $50 while your box is open.

✅ Code must go in the coupon box
❌ Notes saying “add-on” will not remove shipping

Does this apply to international?

Yes — open box is available worldwide 🌎
Note: All international shipments include $500 insurance + signature required when your box ships.

What if I forget the add-on code?

We cannot refund shipping after checkout.
But you can use the code on your next add-on order.

💎 Crystal Reserves (For Items Already Listed)

Want to hold a crystal already listed on the site?

How to Reserve

  1. Purchase a reserve here:
    https://coldbrewcrystals.com/products/reserve-a-crystal-put-a-special-crystal-25348?_pos=1&_psq=reserve&_ss=e&_v=1.0

  2. Email info@coldbrewcrystals.com with:

    • Name

    • Order #

    • Link/screenshot of the crystal you want

  3. We’ll mark it reserved for you 💗

✅ Reserve covers one crystal
❌ Non-refundable
⏳ Must pay in full by agreed date

🌟 Pre-Claims (For Items in Videos / Gem Shows)

Regular Pre-Claims (YouTube/IG items)

✅ Allowed
💰 Free
📩 Email us the item to claim

Gem Show Pre-Claims

💰 $20 fee
(one fee covers unlimited pre-claims)

⏰ Must be paid 3+ hours before launch
📩 Email us your list after paying

Non-refundable.

🎁 Free Crystal Scoop Policy

Orders $50+ (after discounts) get a free scoop 🎉

  • One scoop per combined shipment

  • Scoop is a bonus — may vary

  • If coupon/sale used → scoop does not apply

🎥 YouTube Order Packing Requests

We love packing your orders on YouTube — but please note:

✅ Orders $50+ qualify
✍️ Leave a note at checkout to request
⏳ May extend processing time to 10+ business days
🔄 Rotation — recent features may be skipped

🚚 Shipping & Processing

Processing Time

We work as fast as we can! Please allow normal processing time per shop banner updates.

Shipping Insurance & Upgrades

U.S. orders include $100 free insurance

For extra protection:
👉 Shipping upgrades / signature / extra insurance here:
https://coldbrewcrystals.com/collections/shipping-add-ons

We strongly recommend upgrades for high-value purchases.

Delivery Issues

Once shipped, package responsibility transfers to the carrier.
Please contact USPS/UPS for lost/delayed/damaged claims.

💎 Crystal Listings & Requests

  • Intuitive listings = random selection

  • Please do not purchase intuitive listings if you are picky

  • No requests for specific pieces in intuitive listings, you can leave a note with a request, but depending on inventory we may not be able to accommodate 

  • we no offer crystal verification services

  • If you saw it on YouTube/IG & can’t find it — it’s likely sold

💍 Jewelry Sizing

Rings

Most adjustable rings fit up to approx. size 11

Bracelets

Sizing & bead measurements listed in each product description

🛍 Orders, Payments & Holds

  • Payment plans available through Shopify & PayPal only

  • We do not personally run payment plans

  • We cannot hold crystals from gem shows unless announced

🔁 Cancellations

Up to 3 order cancellations per calendar year allowed.
More than 3 → future order restrictions.

❌ Returns, Refunds & Replacements

We do not accept returns or refunds.

We are not responsible for packages that are lost, stolen, delayed, or damaged — please purchase upgrades if needed.

Insurance & signature upgrades:
https://coldbrewcrystals.com/collections/shipping-add-ons

International buyers are responsible for customs fees.
No replacements or refunds for international shipments.

🧒 Age Policy

You must be 18+ to order or communicate directly with us.
If under 18, a parent/guardian must order for you.

🕊 Right to Refuse Service

We reserve the right to refuse service for policy violations, fraud, or disrespectful behavior.
We enforce this fairly and without discrimination.