- An open box allows you to place multiple orders and have them held to ship together to save on shipping.

- All orders automatically ship within 6–8 business days unless you specifically request to keep your box open. Even if you have multiple order we will automatically ship them together. 

- You do not need to leave an “open box” note if you plan to place another order within the standard 6–8 business day shipping window.

- Only leave an open box note if you plan to continue shopping for 2+ weeks (up to 3 months).

- If no request is made, your order will ship within our standard 6–8 business day timeframe.

• 30 days pass with no new orders added

• OR you reach $500 total in items

• OR you request shipment (leave a note with your order or email us!)

Whichever comes first.

Just leave a note at checkout:
“Start open box”

(You only need to leave this note ONCE — not every order.)

Simply check out normally.
No note required unless you're using a different name/email.

You can use code "addon" at checkout to remove any shipping fees for items under $50

Yes! Use code "addon" at checkout to remove shipping on orders under $50 while your box is open.

✅ Code must go in the coupon box
❌ Notes saying “add-on” will not remove shipping

Does this apply to international?

Yes — open box is available worldwide 🌎
Note: All international shipments include $500 insurance + signature required when your box ships.

What if I forget the add-on code?

We cannot refund shipping after checkout.
But you can use the code on your next add-on order.

When you're ready for us to ship:

• Leave a note at checkout: “Ship my box”
  OR email: info@coldbrewcrystals.com

 Shipping is paid once at the start of your open box and covers your final shipment.

• Your box will automatically ship when it reaches:

– $400 in items OR

– 5 pounds in weight

– OR 30 days of inactivity

International customers are responsible for understanding their local delivery regulations, import requirements, and consumer protections prior to placing an order. Cold Brew Crystals is not responsible for carrier delays, customs processing issues, or delivery errors once an order has been shipped.

All releases are first come, first serve. The first customer to successfully complete checkout and payment secures the item.

Many pieces — especially one-of-a-kind and Tucson items — sell out in under five minutes. If you love something, please complete checkout immediately to guarantee it is yours.

Adding an item to your cart does not reserve or hold it.

We do not have the ability to see, access, edit, or hold items in customer carts. We only receive and process orders once payment has been successfully completed. If checkout is not completed, we have zero visibility or control over the transaction.

Pre-claims are not available for all launches (including certain gem show releases).

When pre-claims are offered:

• Requests must be emailed with the specific item(s) listed

• A $20 pre-claim fee applies for regular product launches

• Pre-claim invoices must be paid by 4:30 PM CST (three hours prior to the 7:30 PM CST launch)

We do not accept pre-claims during live launches.

Orders must meet a minimum value of $50 to be eligible for a YouTube packing request.

To request YouTube packing, you must leave a note at checkout. We may not be able to accommodate requests made after an order is placed.

Please note that meeting the requirements does not guarantee your order will be featured.

If your order is selected for YouTube packing, processing time may extend to 10+ business days (or longer) due to filming and production schedules.

To allow other customers the opportunity to be featured, recently packed orders may not be selected again immediately.

Full-priced retail orders over $50 qualify for one complimentary crystal scoop.

Orders that include sale items or use discount codes do not qualify.

Crystal scoops are complimentary bonuses and are not guaranteed.

Orders over $250 may receive a complimentary gift, such as a crystal pen, specimen, or other crystal item.

Gifts vary and are not guaranteed.

If you would like to reserve a crystal that is already listed on the website, you must first purchase a reserve at the designated Reserve listing

1. Purchase a reserve here:
   https://coldbrewcrystals.com/products/reserve-a-crystal-put-a-special-crystal-25348?_pos=1&_psq=reserve&_ss=e&_v=1.0

After purchasing your reserve, please email info@coldbrewcrystals.com with the direct link to the product you would like held.

Reserves are valid for 7 business days. You can purchase multiple listing to reserve the crystal for longer.

Once confirmed, we will update the product title to include your name. When you are ready to complete your purchase, simply search your name on the website and check out as normal.

While rare, if a reserved item is accidentally purchased by another customer, please email us immediately and we will assist you.

• Payment plans available through Shopify & PayPal only

• We do not personally run payment plans

• We cannot hold crystals from gem shows

We aim to fulfill orders quickly and encourage customers to review their carts carefully before completing checkout.

If you placed an order in error, please email us at info@coldbrewcrystals.com as soon as possible. Cancellation requests must be submitted promptly, and we cannot guarantee cancellations once processing has begun.

Repeated or excessive cancellation requests may result in restrictions on future purchasing.

Our current processing time is 6-8 Business Days (weekends are not included)

U.S. orders include $100 free insurance

For extra protection:
👉 Shipping upgrades / signature / extra insurance here:
https://coldbrewcrystals.com/collections/shipping-add-ons

We strongly recommend upgrades for high-value purchases.

We do not accept returns or refunds.

We are not responsible for packages that are lost, stolen, delayed, or damaged — please purchase upgrades if needed.

Insurance & signature upgrades:
https://coldbrewcrystals.com/collections/shipping-add-ons

International buyers are responsible for customs fees.
No replacements or refunds for international shipments.

If there is a mistake with your order please contact us for more assistance!

Once an order has been shipped and marked as delivered by the carrier, Cold Brew Crystals is not responsible for lost, delayed, misdelivered, or stolen packages.

Shipping timelines provided are estimates and are not guaranteed. Delays caused by the carrier, customs processing, or international transit are outside of our control.

For U.S. orders, up to $100 of carrier insurance may be included. For high-value or international orders, additional shipping insurance is strongly recommended and may be added at checkout.

By completing a purchase, the customer acknowledges and agrees that shipping responsibility transfers to the carrier once the order has been dispatched.

Once shipped, package responsibility transfers to the carrier.
Please contact USPS/UPS for lost/delayed/damaged claims.

You must be 18+to order or communicate directly with us.
If under 18, a parent/guardian must order for you.

We reserve the right to refuse service for policy violations, fraud, or disrespectful behavior.
We enforce this fairly and without discrimination.